Leading the bell service team in W Singapore | Ryan Tay's portfolio

Led a team of bellmen in daily operations, ensuring smooth coordination between front office and guest services.
Trained and mentored new team members, instilling high service standards and teamwork.
Took charge during transition periods, stepping up to manage responsibilities typically handled by senior supervisors.
Communicated closely with the concierge and front desk to fulfil VIP guest requests, including transportation, luggage handling, and personalised service.
Recognised by team and managers for leadership, dependability, and strong service mindset.