• Acted as the main liaison between the front desk and bell services team, ensuring seamless guest arrivals and departures.
• Took initiative to lead the bellmen team during a transitional period, overseeing daily operations and supporting new staff.
• Managed guest requests such as limousine arrangements, babysitting services, and golf bookings with attention to detail and efficiency.
• Delivered personalised service to VIP guests and high-profile visitors, upholding the W brand’s luxury service standards.
• Communicated professionally via email and in-person to coordinate internal departments and external vendors.
• Recognised for leadership, responsibility, and strong team collaboration.

During my time at Awfully Chocolate Bakery and Cafe, I had the opportunity to work in a dynamic and fast-paced environment, which significantly enhanced my skills in customer service and operations.

My key responsibilities included:

Customer Interaction: Welcoming and assisting customers with their orders, ensuring a pleasant and personalized dining experience.

Order Management: Accurately taking and processing orders, both in-person and through various digital platforms, while maintaining a high level of efficiency and attention to detail.

Product Knowledge: Gaining in-depth knowledge about the products offered, including various types of chocolates, cakes, and beverages, to provide informed recommendations and enhance customer satisfaction.

Service Excellence: Ensuring high standards of service quality, promptly addressing customer inquiries and resolving any issues or complaints to maintain a positive brand image.

Team Collaboration: Working closely with kitchen staff and fellow team members to ensure seamless operations and timely delivery of orders.

Cash Handling: Managing cash transactions, balancing the cash register, and handling card payments with accuracy and accountability.

Cleanliness and Organization: Maintaining a clean and organized workspace, adhering to health and safety regulations, and contributing to the overall ambiance of the cafe.

My experience at Awfully Chocolate Bakery and Cafe has not only strengthened my customer service abilities but also instilled a strong work ethic and the importance of teamwork in delivering exceptional guest experiences.

During my tenure at Studio M Hotel, I played a pivotal role in enhancing guest satisfaction and ensuring smooth hotel operations.

My key responsibilities included:

Guest Check-in/Check-out: Efficiently managing the check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.

Customer Service: Providing exceptional customer service by addressing guest inquiries, resolving issues, and offering assistance with hotel services and amenities.

Reservation Management: Handling reservations, modifications, and cancellations with accuracy, ensuring that guest preferences and special requests were accommodated.

Concierge Services: Offering local knowledge and recommendations for dining, attractions, and transportation, enhancing the overall guest experience.

Billing and Payments: Managing billing processes, including room charges, incidentals, and payments, while ensuring accuracy and transparency.

Team Collaboration: Coordinating with housekeeping, maintenance, and other departments to address guest needs and ensure timely service delivery.

Complaint Resolution: Handling guest complaints and concerns with professionalism and empathy, striving to achieve positive resolutions and guest satisfaction.

Upselling and Promotions: Actively promoting hotel services, amenities, and special offers to enhance guest stays and drive additional revenue.

My experience at Studio M Hotel has significantly strengthened my customer service skills, attention to detail, and ability to work effectively in a team-oriented environment, all of which are crucial for a successful career in hospitality.

At JD Sports, I was integral to delivering excellent customer service and driving sales in a fast-paced retail environment. My key responsibilities included:Customer Assistance: Providing personalized assistance to customers, helping them find the right products, and ensuring a positive shopping experience.Product Knowledge: Developing an in-depth understanding of the various sportswear and athletic products offered, enabling me to offer informed recommendations and insights.Merchandising: Assisting with the visual merchandising of the store, ensuring products were attractively displayed and stock levels were maintained.Team Collaboration: Working closely with colleagues to achieve sales targets, maintain store standards, and deliver a cohesive customer service experience.Promotions and Sales: Actively promoting ongoing sales, special offers, and loyalty programs to drive additional revenue and enhance customer loyalty.My experience at JD Sports has enhanced my customer service skills, sales techniques, and ability to thrive in a team-oriented and dynamic retail environment, preparing me for future roles in the hospitality and service industries.