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Yi Xi Chui | Gengen

Yi Xi Chui


Digital Innovation Lab Assistant (Internship) | Singapore Airlines
Sengkang, Singapore

Summary

I leverage six years of experience in customer support and sales to enhance client satisfaction and drive business success. My background in Air Transport Management equips me with unique insights into industry dynamics, allowing me to adapt and innovate in fast-paced environments. I enjoy using technology to streamline processes and improve service delivery. I thrive on engaging with diverse teams and clients, sharing knowledge that fosters collective growth. Whether I'm assisting customers or strategising sales initiatives, I focus on creating impactful experiences that resonate. If you need a proactive collaborator with a knack for elevating performance, let's connect and explore how I can contribute to your success.

Education

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    Singapore Institute of Technology Bachelor of Science with Honours, Air Transport Management Jan 2022 - Present
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    Republic Polytechnic Diploma, Aviation Management Jan 2019 - Jan 2022

Experience

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    Customer Support & Sales Associate (Part-time) Flight Experience Global Dec 2022 - Present • 3 yrs 6 mos

    Expanded high ticket client base by over 1000%, Cold outreach over 500 via calls at ~4% conversion rate, and over 3000 via personalised emails at ~3% conversion rate to date. Deliver customer support and sales of high-value experiential products to prospective customers. Coordinate business operations with software and hardware. Reach out to businesses and organisations for collaboration. Co-facilitate student events.

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    Digital Innovation Lab Assistant (Internship) Singapore Airlines Jan 2025 - Apr 2025 • 4 mos

    Created and presented engaging market analyses to support project developments with Account Managers and cross-functional teams. Instigated and engaged with a stakeholder to drive a RFID implementation initiative. Executed internal branding projects.

Skills

  1. Mac
    Expert
  2. Windows
    Expert

Languages

  1. English
    Native speaker
  2. Mandarin
    Native speaker

Certifications

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    Edusave Merit Bursary
    Issued Jan 2021 • Expired Jan 2021
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    REPUBLIC Code of Honour Award
    Issued Jan 2020 • Expired Jan 2020