I leverage six years of experience in customer support and sales to enhance client satisfaction and drive business success. My background in Air Transport Management equips me with unique insights into industry dynamics, allowing me to adapt and innovate in fast-paced environments. I enjoy using technology to streamline processes and improve service delivery. I thrive on engaging with diverse teams and clients, sharing knowledge that fosters collective growth. Whether I'm assisting customers or strategising sales initiatives, I focus on creating impactful experiences that resonate. If you need a proactive collaborator with a knack for elevating performance, let's connect and explore how I can contribute to your success.
Yi Xi Chui
Digital Innovation Lab Assistant (Internship) | Singapore Airlines
Sengkang, Singapore
Summary
Education
Singapore Institute of Technology Bachelor of Science with Honours, Air Transport Management Jan 2022 - Present
Republic Polytechnic Diploma, Aviation Management Jan 2019 - Jan 2022
Experience
- Customer Support & Sales Associate (Part-time) Flight Experience Global Dec 2022 - Present • 3 yrs 6 mos
Expanded high ticket client base by over 1000%, Cold outreach over 500 via calls at ~4% conversion rate, and over 3000 via personalised emails at ~3% conversion rate to date. Deliver customer support and sales of high-value experiential products to prospective customers. Coordinate business operations with software and hardware. Reach out to businesses and organisations for collaboration. Co-facilitate student events.
Digital Innovation Lab Assistant (Internship) Singapore Airlines Jan 2025 - Apr 2025 • 4 mos
Created and presented engaging market analyses to support project developments with Account Managers and cross-functional teams. Instigated and engaged with a stakeholder to drive a RFID implementation initiative. Executed internal branding projects.
Skills
- MacExpert
- WindowsExpert
Languages
- EnglishNative speaker
- MandarinNative speaker
Certifications
- Edusave Merit BursaryIssued Jan 2021 • Expired Jan 2021
- REPUBLIC Code of Honour AwardIssued Jan 2020 • Expired Jan 2020