Produced SEO content for various media platforms. Managed social media posting to maintain consistent brand visibility. Assisted as a video VJ to boost viewer engagement, planning, executing, and monitoring marketing campaigns. Prepared periodic marketing expense reports and tracked budgets. Manage contracts, documents, and files related to marketing activities. Supported event planning, execution, and on-site coordination. Worked with suppliers (agencies, media, KOLs) to ensure progress & quality. Handling customer service on various social media platforms.

Develop and execute monthly social media strategies. Manage content calendars & oversee daily posting across social platforms. Coordinate with creative, marketing, and production teams to ensure consistent brand identity. Manage online community engagement and maintain brand voice across channels. Assist in on-site setup and coordination for weddings and traditional tea ceremonies. Support event operations on-site for weddings and private events in Vietnam, ensuring smooth execution and timely setup. Collaborate with event and décor teams to align on-site visuals with planned social media content.

Conducted telesales to hotel customer accounts, promoting services and offers to boost revenue. Collected and analyzed revenue data to support monthly reports. Identified market trends and recommended strategies to drive growth. Supported the Marketing team in creating promotional materials. Gained comprehensive knowledge of hotel products and services to provide accurate customer consultations.

Supported event setup, decoration, and venue arrangement. Assisted guests, handled service tasks, coordinated with teams & vendors. Ensured cleanliness, organization, and timely execution of event timelines. Worked under pressure, maintained professionalism, and delivered positive guest experiences.