Reported to Operations Manager/Team Lead and ensured on-time, error-free deliverables aligned with client standards. Processed policy applications, endorsements, and renewals; verified data accuracy and compliance with guidelines. Handled customer inquiries on coverage, claims status, and policy modifications; resolved issues promptly and professionally. Performed backend administrative tasks: data entry, recordkeeping, and management reporting. Processed and reviewed insurance claims in accordance with company and regulatory requirements; maintained detailed records and stakeholder updates. Contributed to process improvements that increased efficiency and reduced turnaround time. Excel (Pivot Tables, lookups, Data Validation), SharePoint, Google Drive; basic Power Query for data cleanup; Al assistants for SOP/email drafts and summarizing policy notes.

Managed day-to-day office operations for team including reception, mail, and supplies. Coordinated calendars, travel, and meetings; organized events/quarter. Streamlined document control system (SharePoint/Google Drive). Processed invoices, raised purchase orders, and reconciled expenses. Liaised with vendors and service providers; negotiated contracts. Prepared weekly reports and maintained dashboards for leadership. Supported HR with onboarding new hires, asset allocation, and logistics training. Ensured compliance with office HSE policies, coordinated drills and maintenance schedules. Received award/recognition for service excellence. Processed insurance policy applications, endorsements, and renewals efficiently, ensuring data accuracy and compliance with company guidelines. Conducted thorough verification of policyholder information to minimize errors and mitigate potential risks. Handled customer inquiries regarding insurance coverage, claims status, and policy modifications, resolving issues promptly and professionally. Assisted with backend administrative tasks, including data entry, recordkeeping, and generating reports for management. Processed and reviewed insurance claims accurately, adhering to company guidelines and industry regulations. Maintained detailed records of claims processing activities and provided regular updates to stakeholders. Contributed to process improvement initiatives, resulting in increased efficiency and reduced turnaround time.