Led end-to-end system analysis, conducting business requirement studies, project planning, and mapping business processes to system processes. Prepared Master Functional Specifications and detailed Functional Requirement Specifications alongside comprehensive technical documentation. Developed comprehensive test plans and managed project timelines, milestones, and issue escalation workflows for system integration and user acceptance testing. Facilitated risk mitigation, change management processes, and daily user support for local and overseas users. Acted as the primary liaison between key client stakeholders, vendors, and cross-functional development teams to align business logic and technical deliverables. Prepared data migration checklists and standardized data collection templates while validating raw data prior to secure cloud or on-premise storage. Executed and verified data imports into new library platforms while collaborating with database administrators to validate SQL restorations. Configured core modules, operational workflows, and user training sessions as a Functional Consultant to ensure seamless transition and handover. Assisted in pre-sales activities by conducting technical solution scoping, feature feasibility assessments, and live system demonstrations.

Managed product backlogs, project schedules, and defined feature priorities for enterprise library management systems and corporate website projects. Gathered client requirements and translated business needs into clear user stories, acceptance criteria, and functional specification documents. Collaborated closely with design and development teams during sprint planning to clarify requirements, define scope, and ensure timely delivery within project timelines. Served as the main point of contact for project stakeholders, providing regular progress updates, product demonstrations, and feature clarifications. Oversaw user acceptance testing with end users, validated delivered features, managed issue escalation, and approved final software releases. Authored comprehensive user guidelines, operational manuals, and structured training sessions for enterprise software users to support transition and handover. Coordinated a 12-month digital transformation project for an academic library, leading cross-functional teams using Jira and Confluence to deliver a new catalog system that reduced resource location time by 35% and improved user adoption rates by 40% according to post-launch surveys.