Led the HR function: advised the COO and senior leadership; acted as deputy to the Group HR Head; worked with Group HR and the APAC-based HRBP (SG, MY, PHP, JPN, UAE, IN) to translate global HR policy into local execution. Cost Restructuring & Succession Planning: led organisational change through a campus-merger restructuring HR due diligence, workforce and financial-impact models, liaison with the external legal team, work-pass compliance, and succession planning for senior roles, including Head of School positions with zero compliance issues. Organisational design & workforce planning: led manpower planning and managed the manpower budget; prepared headcount and payroll-cost reports; used Power BI and Al tools (Claude, Copilot) to give leadership workforce insights. Talent, performance & reward: built talent pipelines and conducted talent mapping; prepared a Salary Grade Structure, designed KPI and incentive frameworks and conducted annual salary reviews. Selected Project - Performance Management & Employee Satisfaction Survey: led a new PMS and lifted survey response from 80% to 100%, translating both into a leadership dashboard and targeted changes that raised employee satisfaction by 10%. Employee relations: advise managers on complex matters including performance, conduct, grievances, investigations, exits and terminations, coaching leaders and leveraging shared services. Engagement, wellbeing & learning: run townhalls, people connects and wellbeing programmes; developed leadership, emotional intelligence and resilience programmes; part of the workplace safety team. Insights & workforce planning: led manpower planning and managed the manpower budget; prepare headcount and payroll-cost reports; use Power BI and Al tools (Claude, Copilot) to turn workforce data into executive insights. Compliance & governance: ensured compliance with SG MOM, TAFEP and government grants; led HR and EDUTRUST audits. Selected Project - HR Governance & SOP Overhaul: built a centralised, PDPA-compliant HR data system and SOPs. HR operations & records: manage confirmation (probation), contracts, work-pass and visa processing, leave administration, exit interviews, payroll with the outsourced vendor, benefits and insurance renewal Recruitment: personally handle interviewing, candidate assessment and offer management, including commercial roles – reduced time-to-hire by 20%; structured onboarding lifted new-hire retention by 30%.

Led HR for six SEA countries and the cloud infrastructure unit including onboarding, contract renewals, exits and terminations, compensation and benefits, performance management, training, talent mobility, data management and reporting, with shift-based workers; advised business leaders and delivered HR processes, talent mobility, performance management and reporting across countries, including shift-based workers. Employee relations: coached leaders and leveraged shared services to address ER issues; worked with the internal legal team on high-risk matters. Selected Project - Whistleblowing & Grievance Investigation: led a confidential investigation for a 12-person team, delivering corrective action and a 3-month follow-up review. Talent, mobility & engagement: drove Top Talent and Leadership Connects; led the cross-country Job Rotation Program (SEA); led engagement programmes with Power BI dashboards; ran compensation benchmarking with Finance and regional leadership. Compliance: subject-matter expert on Singapore employment law, MOM requirements and work-pass administration.