Manage day-to-day service delivery for assigned customer accounts. Act as the primary point of contact for clients regarding service requests and issues. Ensure all incidents and service requests are logged, tracked, and resolved within agreed SLAs. Coordinate with internal teams and vendors to resolve operational issues. Monitor service performance and prepare regular reports for clients. Maintain accurate documentation, including asset records, inventory, and service logs. Perform asset lifecycle management, including deployment, relocation, audits, and disposal. Ensure compliance with company policies, customer requirements, and contractual obligations. Identify opportunities for process improvements and service optimization. Participate in customer meetings and provide updates on ongoing activities and projects. Support project implementation, migrations, and operational transitions when required. Escalate critical issues to management and follow through until resolution.

Support MDM (Mobile Guardian) with Apple iPad for the whole school. Perform basic management and troubleshooting for network-related problems, including Cisco routers, Cisco switches, and Cisco APs. Perform basic management of servers and NAS to ensure smooth operation of the school. Perform second-level problem diagnosis and resolve problems related to computer hardware, software, and application systems. Assist in other ICT-related projects or activities, such as upgrades, changes, maintenance, and relocation. Provide onsite support to VIPs and end users in government agencies in Singapore for ICT and basic network problems, including email and security, server, and network connectivity issues and requests.