Oversee day-to-day reservations activities, ensuring accuracy, timely follow-up and consistent service standards. Monitor room availability, booking patterns and inventory to support efficient room selling and hotel revenue objectives. Coordinate with Front Office, Sales, Revenue and other departments to ensure seamless handling of reservations and guest requirements. Handle reservation-related concerns, modifications, special requests and escalations with a guest-focused approach. Support the team in maintaining accurate rates, booking details, payment information and reservation documentation. Prepare and review reservation-related reports and operational information for management follow-up. Build practical knowledge in revenue management, forecasting, rate management and inventory optimization.

Managed hotel reservations through phone, email and online booking systems. Handled the end-to-end booking process, including confirmations, modifications, cancellations and refunds. Maintained accurate room availability, rates and inventory in reservation systems. Processed group bookings, corporate accounts and special guest requests efficiently. Coordinated with Front Office, Sales and Operations teams to ensure smooth guest experiences. Supported room-category and service upselling while maintaining rate-plan and payment compliance. Prepared reservation reports, occupancy information and daily pick-up reports for management. Maintained accurate guest records and followed data confidentiality standards.