Credit Control - Accounts Receivable Collections & Overdue Recovery • Manage a portfolio of key retail and co-operative accounts, chasing overdue, delayed and non-payments by phone and email until settled. • Review receivables aging weekly and prioritise follow-up by amount and days overdue to bring down long-outstanding balances. • Escalate slow-paying and non-responsive accounts to sales and management, and flag irregularities for credit hold or further action. • Work with internal sales teams to confirm payment commitments and obtain remittance advice and supporting documents from customers. • Drive month-end receivables review and clear pending customer-account issues before close. Dispute Resolution & Reconciliation • Investigate invoice, credit note, debit note and pricing discrepancies that hold up payment, and coordinate corrections to release funds. • Prepare and send Statements of Account (SOA) and reconcile customer ledgers to agree balances before chasing. • Allocate incoming payments and trace unallocated or unidentified receipts to the right customer and invoice. • Support bank reconciliation by matching customer receipts against invoices and outstanding balances. • Correct invoices for approved price updates, post GRL entries, monitor GRVs and prepare adjustment listings. Reporting • Prepare MTD and YTD receivables and collections reports for managers and senior management. • Produce daily, weekly and monthly reports by customer, group and brand to support credit and collection decisions. Customer & Team Coordination • Act as day-to-day contact for key accounts including Carrefour and Spinneys on orders, invoicing and payment queries. • Coordinate with warehouse teams to confirm delivery and invoicing status when customers query balances. • Train team members on report generation and routine receivables tasks. KEY ACCOUNTS HANDLED Carrefour Group, Spinneys Group, Sharjah Co-op, Ajman Co-op, Emirates Co-op, EPPCO Group, West Zone, Nesto and other key accounts.