Program Manager with 10+ years of experience leading large-scale technology programs across government, aviation, consulting, and non-profit organizations in APAC, East Asia, and the Middle East. Rinku has led cloud modernization and platform improvement programs that generated SGD1M+ in annual savings, reduced deployment cycles by 80%+, improved system performance by 50%, and reduced production incidents by 75%. She has managed complex programs involving engineering, infrastructure, business, and executive stakeholders, with a focus on keeping delivery on track, resolving cross-functional dependencies, and improving how programs are managed and reported. Her work has supported platforms serving 150,000+ users and has consistently balanced modernization, operational continuity, and regulatory requirements in large public sector and aviation environments.
Summary
Education
- James Cook University, Australia Master of Business Administration (MBA), Business Administration Grade : N/A Jan 2013 - Dec 2013
- James Cook University, Australia Master of Information Technology (MIT), Information Technology Grade : N/A Jan 2013 - Dec 2013
Experience
- Program Manager (Project Manager) Land Transport Authority (LTA), Singapore (via Tech Mahindra) Apr 2020 - Present • 6 yrs 5 mos
Led large-scale cloud modernization and platform improvement programs across multiple government technology initiatives, working across engineering, infrastructure, and business teams in a highly regulated environment. • Designed and implemented a portfolio governance and reporting model that gave leadership a clear view of delivery progress, dependencies, risks, and investment priorities across multiple programs, reducing reporting effort by 40% and helping leaders make faster cross-program decisions. • Led the migration of 10 mission-critical applications to AWS and Azure, delivering SGD1M+ in annual savings, improving system performance by 50%, and reducing production incidents by 75%. • Worked with business, finance, and technology leaders to prioritize cloud investments, resolve funding and dependency issues, and reduce decision-making time for new initiatives by 30%. • Developed and delivered a multi-year modernization roadmap for a platform supporting 6,000+ users, balancing business priorities, technical dependencies, and regulatory requirements while maintaining uninterrupted service delivery. • Simplified release governance and deployment processes, reducing deployment time by 80%+ (from 3 days to 6 hours) and lowering operating costs by approximately SGD50K per month. • Led delivery across multiple government agencies for a shared platform serving 150,000+ users, increasing platform adoption by 50% while maintaining operational continuity across a complex stakeholder environment. • Led the development of Al-driven portfolio reporting and analytics that eliminated 40% of manual reporting effort and gave leadership real-time visibility into program health, delivery risks, and execution progress.
- Program Manager (Business Technology Analyst + Project Manager) The Stratech Group, Singapore Jan 2016 - Sep 2019 • 3 yrs 9 mos
Led cross-border technology programs for airport surveillance and operational systems across international airports, managing delivery across engineering teams, airport operators, and regulatory stakeholders in safety-critical environments. • Led program delivery across 10+ international airports, including Singapore, Dubai, and Hong Kong, coordinating implementation, operational readiness, and production deployment across multiple countries. • Planned and managed production cutovers with airport operators and engineering teams, ensuring new systems were introduced without disrupting live airport operations. • Worked closely with executive steering committees and operational leaders to manage program risks, implementation decisions, and delivery timelines across multiple concurrent projects. • Led the rollout of automated foreign object debris detection across major airports, reducing detection time from 15 minutes to under 5 minutes and reducing operator staffing requirements from 100+ personnel to fewer than 20. • Established quality and delivery controls across international programs, maintaining 0 major findings across 6 consecutive ISO 9001:2015 audits.
Work Preferences
Skills
- Cross-Functional Program DeliveryExpert
- Cloud Migration (AWS, Azure)Expert
Certifications
- Generative AI for Leaders Google CloudIssued Jan 2023 • Expired Jan 2023
- AI and Machine Learning Program Foundations IBMIssued Jan 2023 • Expired Jan 2023
Languages
- EnglishHighly proficient
- TamilVery good command
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