Handle customer flight bookings, ticket changes, and itinerary management. Process ticket refunds, cancellations, and rebooking requests. Assist customers with loyalty programme enquiries and membership benefits. Coordinate with internal airline departments to resolve complex booking and ticketing issues. Manage escalations from PPS Club members and KrisFlyer members with priority service. Provide accurate information on flight schedules, policies, and airline services. Resolve customer complaints and ensure service recovery to maintain high satisfaction.

Provided customers with information on airline services, fares, and schedules. Processed customer payments, ticket refunds, and exchanges. Assisted with flight bookings and confirmations. Delivered general customer service support and handled booking enquiries.