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Melissa Poh | Gengen

Melissa Poh


Product Manager | Shopee
Singapore

Summary

Seasoned Product Manager with a proven track record of driving end-to-end product strategy and execution across regional and global markets. Expertise in transforming complex operational pain points into scalable system enhancements and new feature development, demonstrated through successful launches at Shopee and OKX. Adept at leading cross-functional initiatives, stakeholder management, and data-driven decision-making to optimize workflows, reduce escalations, and improve system reliability. Proficient in UI/UX design, user research, and agile methodologies, with a strong ability to translate user needs into tangible product requirements. Seeking to leverage a comprehensive skill set to deliver impactful product solutions and contribute to innovative growth.

Education

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    National University of Singapore Bachelor of Social Sciences with Honours (Distinction), Sociology Grade : Second Major in Communications and New Media Aug 2020 - Present
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    Temasek Junior College 6 Years Integrated Program, Sciences and Geography Grade : Best IP4 Student for academic excellence and CCA achievements, Talent Development Program Jan 2014 - Dec 2019

Experience

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    Product Manager Shopee Nov 2025 - Present • 6 mos

    Drive end-to-end product strategy and execution for regional logistics systems, partnering with engineering, operations, and business stakeholders to improve warehouse and fulfilment workflows. Own problem discovery and roadmap prioritisation, translating operational pain points into structured BRDs, user stories, and scalable system enhancements. Lead cross-functional initiatives across markets, balancing short-term operational firefighting with long-term platform stability and scalability. Define and track product KPIs, leveraging data to identify bottlenecks, reduce escalations, and improve system reliability. Manage stakeholder alignment across regional and local teams, ensuring timely releases and clear communication during rollouts and incident resolution.

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    Product Manager OKX Jan 2025 - Present • 1 yr 4 mos

    Led end-to-end rollout of institutional trading features across global markets, coordinating engineering, compliance, and business teams for successful launches. Translated broker and institutional client needs into clear product requirements, enabling scalable and compliant expansion. Partnered with Legal, Risk, and regional teams to ensure regulatory alignment across jurisdictions.

Work Preferences

Role preference
Casually browsing
Expected job titles
Product Management
Product Manager

Skills

  1. Product Strategy
    Expert
  2. Product Management
    Expert

Languages

  1. English
    Native speaker
  2. Chinese
    Native speaker

Certifications

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    Foundations of User Experience (UX) Design Google
    Issued May 2024 • Expired Aug 2024
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    Start the UX Design Process: Empathize, Define, and Ideate Google
    Issued May 2024 • Expired Aug 2024