Operate tufting equipment and fully manage the production process for rugs, bags and pillows. Provide professional advice to customers to accurately meet individual needs. Track order status and provide timely feedback to ensure on-time delivery and enhance customer trust. Build good customer relationships through efficient face-to-face communication to increase satisfaction and repeat business. Provide hands-on instruction to customers, delivering clear and concise tufting instructions to up to 20 people at a time.

Gather, organize and enter information into digital database systems. Evaluate customer needs and feedback to drive product and service improvements. Maintain database systems to track and analyze operational data. Assist in collaboration between departments to maintain smooth communication and minimize problems.