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khye ling | Gengen

khye ling


Patient Service Associate | National University Hospital
Singapore

Summary

I am a second-year Nursing student at Nanyang Polytechnic (NYP).

Passionate and driven certified Enrolled Nurse with a dual skill set from the Institute of Technical Education (ITE) — holding a NITEC in Nursing and a NITEC in Aerospace Technology/Avionics. This unique combination enables me to bridge healthcare and technical precision, offering both compassionate patient care and meticulous technical support.

Compassionate Enrolled Nurse with a NITEC in Nursing from ITE College East and currently pursuing a Diploma in Nursing. I bring a solid foundation in core nursing competencies—medication administration, wound care, infection control, and patient communication—sharpened through clinical rotations in hospitals, community, and long-term care settings.

Driven, adaptable, and detail-oriented, I thrive in shift-based environments, collaborating with multidisciplinary teams and prioritizing patient-centered care. I’m working toward achieving Registered Nurse status through my ongoing diploma studies, with aspirations to explore areas such as specialized practice, community health, or clinical education.

Education

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    Nanyang Polytechnic Diploma In Nursing Apr 2025 - Present
    Ang Mo Kio, Singapore
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    Institute of Technical Education Nitec In Nursing Jan 2023 - Feb 2025
    Singapore

Experience

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    Patient Service Associate National University Hospital May 2022 - Dec 2022 • 8 mos
    Full-time |
    Singapore
    | Onsite

    •    Facilitating the patient’s journey through the various service points and patient care services such as measurement of weight, height, and blood pressure.

    •    Managing patient’s general enquiries and screening of patient’s general conditions

    • Attending to calls ensuring that customers enquiries and appointments request are managed in a prompt and professional manner.

    • Providing frontline customer services for registering, scheduling, referral, and payment

    • Generating of invoices and alerting of superiors of bad-debt prompt by system 

    • Verification and updating of patient’s information

    • Liaising with patients with regards to medical appointments

    • Knowledge of SAP, EPIC, Computerised patient support system (CPSS)

Certifications

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    Nitec In Nursing Institute of Technical Education
    Issued Feb 2023 • No Expiration Date
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    Aerospace Technology Institute of Technical Education
    Issued Jan 2022 • No Expiration Date