Operations and coordination professional with over 5 years of experience managing complex, multi-step administrative and customer service workflows. Oversaw multi-state, U.S.-based real estate transactions, orchestrating coordination among multiple stakeholders, tracking critical deadlines, and ensuring meticulous documentation accuracy and compliance across diverse regulatory environments. Streamlined workflow processes, proactively resolved bottlenecks, and maintained operational visibility through CRM and reporting systems. Complementing this, managed high-volume customer inquiries across multiple channels, efficiently resolving issues, maintaining SLA compliance, and collaborating with internal teams to ensure consistent, uninterrupted workflow and service delivery.