Assisted in developing and conducting staff training programs on customer service, food safety, and company SOPs to ensure consistent dining standards. Coordinated onboarding sessions for new hires, covering menu knowledge, service etiquette, and health & safety compliance. Monitored staff performance during service, providing coaching and feedback to improve efficiency and customer satisfaction. Maintained training records, tracked employee progress, and prepared reports for management review. Collaborated with outlet managers to identify skill gaps and recommend targeted training interventions. Supported day-to-day restaurant operations, including staff scheduling, service quality checks, and handling customer feedback. Assisted in organizing team engagement activities to improve morale, teamwork, and staff retention.

Design website draft for event and update information of company on the website. Packing products based on orders received from E-commerce platforms and send parcels to the logistic company. Open and print invoices based on every order received. Upload and updated company products in the E-commerce platform.