Support and guide a team of 20 members, helping achieve individual and team performance targets. Handle customer queries through calls, email and chat, providing technical support for email services, domains, hosting and servers. Engage with clients to understand issues, provide solutions and deliver effective customer service. Monitor quality, productivity and customer satisfaction while maintaining 95% quality and CSAT above 8. Coach team members, support performance improvement and help maintain individual and team targets. Use CRM applications and Microsoft Office, including Excel, Word and PowerPoint, for daily operations, reporting and documentation. Received SPOT Award and Bronze Award for performance and contribution.

Conduct voice-based research and customer interactions while maintaining accuracy and productivity. Collected and validated information through professional communication and completed assigned activities within timelines.