• Handle customer inquiries on behalf of clients and businesses through email and live chat, following quality guidelines and approved processes to resolve customer issues effectively. • Coordinate with technical teams, engineers, and clients to investigate service issues, follow up on resolutions, and ensure SLA requirements are met. Support sales and service activation processes by coordinating customer requirements, service requests, and internal follow-ups. • Identify customer needs and coordinate with relevant internal teams to provide appropriate solutions and improve the overall customer experience. • Manage multiple customer cases simultaneously while maintaining service quality, response time, and accuracy.

• Coordinated daily activities between sales and technical departments to ensure smooth service delivery and timely completion of customer requirements. • Assisted sales teams in preparing client proposals, reports, quotations, pricing details, and other sales- related documentation. • Communicated with customers to understand requirements and provide accurate information about products and services. • Supported the sales team with day-to-day administrative and operational activities to improve workflow efficiency. • Built positive client relationships through timely communication, accurate information, and effective issue resolution.