Liner & Booking Operations: Coordinated with shipping liners via INTTRA to secure vessel space and prepared quotations based on customer requirements, pricing details, and company specifications. End-to-End Documentation: Managed complete shipping documentation, including BL drafts, SI submissions, VGM filings, and shipping bill updates and Prepared invoices, verified billing details, and maintained accurate financial records. HBL Issuance: Prepared, reviewed, and maintained business documents, ensuring accuracy and timely submission. Shipment Tracking: Tracked cargo movements using CargoWise and SAP to ensure schedule adherence and on-time loading. Shipper Relations: Maintained proactive communication with shippers, delivering real-time status updates from origin to destination. Data & Analytics: Analyzed customer logistics data in MS Excel to generate operational reports and improve delivery efficiency.

Client Relationship Management: Managed key corporate client accounts, proactively resolving operational inquiries to drive client satisfaction and retention. Lead Tracking & Nurturing: Tracked sales leads and followed up on inquiries to nurture potential business opportunities. Inside Sales & Outreach: Conducted targeted sales calls to engage prospective clients and promote ocean freight and logistics offerings. Service Excellence: Delivered high-quality customer support using a professional, efficient, and solutions-oriented approach.