Strong English communication skills with experience in interacting with people in a professional environment. Patient, attentive, and capable of understanding customer needs while providing clear and polite responses. Experienced in managing conversations professionally, understanding customer needs, and delivering clear solutions. Fluent in English, Urdu, and Sindhi with proven interpersonal and listening skills suitable for inbound and outbound call center roles.
Summary
Education
- Xidian University Masters, Foreign Linguistics and Applied Linguistics Jan 2024 - Present
- University of Sindh BS Hon's, Applied Linguistics Grade : 1st Division Jan 1901 - Jan 1901
Experience
- Academic Coordinator The Inspiration Model School Jan 2020 - Jan 2024 • 4 yrs 1 mo
Coordinated between teachers and management. Managed communication flow and reporting. Assisted in resolving academic and administrative issues.
- Coordinator The Expert Institute of English Language and Literature Jun 2020 - Jan 2024 • 3 yrs 8 mos
Handled student queries and administrative coordination. Maintained records, schedules, and communication logs. Coordinated with staff and management professionally.
Skills
- Active ListeningExperienced
- Time management & multitaskingExperienced
Languages
- EnglishHighly proficient
- UrduNative speaker
Certifications
- Using Educational Technology in the English Language Classroom (Open Cubed Pakistan Program) Open Cubed Pakistan ProgramIssued Aug 2021 • Expired Oct 2021