Led the strategic vision and roadmap development for key digital products, ensuring alignment with business objectives and customer needs.

Managed cross-functional teams in the agile development lifecycle, from ideation and requirements gathering to launch and iteration, fostering collaboration and driving timely delivery.

Defined and prioritized product backlog items, translating complex business requirements into actionable user stories and acceptance criteria for development teams.

Monitored product performance through data analysis and customer feedback, identifying opportunities for improvement and driving data-informed decision-making to enhance user experience and achieve key performance indicators.

Supported operational efficiency by managing daily administrative tasks and coordinating cross-departmental communication.

Assisted in the development and implementation of new process improvements, contributing to a reduction in response times for customer inquiries.

Compiled and analyzed data for monthly operational reports, identifying key performance indicators and trends to inform strategic decision-making.

Collaborated with a team of 5 to execute event logistics for passenger engagement initiatives, ensuring seamless execution and positive guest experiences.