Coordinated end-to-end assessment operations, including scheduling mock exams, briefing teachers, and formatting standardized test materials and score-tracking sheets. Managed the grading process by accurately calculating scores, maintaining assessment records, and formally distributing final results to students and faculty. Supported curriculum development by researching online course materials, standardizing the formatting of student workbooks in Word, and creating HTML files for interactive integration into the LMS.

Arranged the way to deliver the goods to the clients in ordered times. Responded to customer inquiries via phone, email and chat resolving issues efficiently and professionally. Provided support to online customers before, during, and after purchase. Trained and suported new team members to ensure smooth onboarding and service consistency.