Aspiring to be a Customer Engineer, bringing practical experience in analyzing and troubleshooting Etch wafer fabrication machines, managing technical teams, and optimizing machine utilization. Proven ability to conduct quantitative analysis, manage projects, and develop innovative solutions, with a strong foundation in Materials Science and Systems Analysis. Seeking opportunities to leverage technical skills and contribute to advancements in engineering.
Justin Chua
Customer Engineer | Applied Materials
Summary
Education
- National University of Singapore (NUS) Bachelor of Engineering, Materials Science and Engineering Grade : Honours (Distinction) Aug 2020 - Present
- National University of Singapore (NUS), ISS Graduate Diploma, Systems Analysis, GDIPSA Grade : N/A Feb 2026 - Feb 2026
Experience
Customer Engineer Applied Materials Jul 2024 - Feb 2026 • 1 yr 8 mos
Engaged in site work to analyze and troubleshoot issues with Etch wafer fabrication machines in Micron and UMC. Managed a team of technicians to conduct preventative/corrective maintenance of Etch wafer fabrication machines in Micron. Liaised with stakeholders in UMC to conduct performance analysis of machines and improve Utilization times and wafer output of machines by delivering and implementing CIPs worth ~$700,000. Conducted inventory management of Applied Materials' parts to optimize repair times and achieved Utilization times of Etch machines in Micron (~80%) and UMC (~80%). Managed a Contractual Service Agreement (CSA) in UMC with a positive margin (~20%) and achieved Cost Avoidance (~$6mil) for customers.
- Project Student ASTAR Jul 2023 - Dec 2023 • 6 mos
Collaborated with a team of scientists in the design and development of Multi-Walled Carbon Nanotube (MWCNT) carbon-fiber thermoplastic composite and improved its mechanical properties Engaged in quantitative analysis and data visualization of mechanical/chemical properties of the composite through Microsoft Excel and optimized experimental parameters. Liaised with different departments to discuss and quantify results in lab reports Conducted tests, such as Scanning Electron Microscopy (SEM) and Three-Point Bending Tests to determine surface and mechanical properties.
Skills
- Microsoft Suite (Excel, PowerPoint, Word)Expert
- Google Suite (Docs, Sheets, Slides)Expert
Languages
- EnglishNative speaker
- ChineseNative speaker
Certifications
- MSE Prize (Top Undergraduate Based on Academic Performance or Ex-Curriculum Activities) National University of SingaporeIssued Jun 2023 • Expired Jun 2023