Support training of new baristas and service staff. Supported daily floor operations in a high-volume café, maintaining excellent customer service standards. Assisted in stock orderings, stock checks and inventory management to ensure seamless kitchen and service flow. Coordinated with baristas and kitchen staff to reduce wait times and improve order accuracy. Regular review of team performance and team coordination. Propose ways for team to achieve consistent improvement and efficiency. Delegate duties to the team during the absence of the store manager. Communicate business updates regularly and efficiently to HQ. Ability to multitask in a fast paced environment. Contribute ideas to improve menu offerings, workflow, or customer engagement strategies. Communicate with suppliers to ensure timely delivery of goods and services.

Assist Store manager in day-to-day operations and management of store. Provide input on visual merchandising. Regular review of team performance. Propose ways for team to achieve consistent improvement and efficiency. Stock Take. Follow-up on sales reports. Delegate duties to the team during the absence of the store manager. Achieve the different sales targets (KPI) and objectives as agreed by management. Communicate business updates regularly and efficiently to HQ. Ability to multitask in a fast paced environment. Planning roster monthly. Promoted to Store Manager in December 2020.