Dynamic professional with over two years of experience in content moderation and customer service, effectively enhancing user engagement and satisfaction. Proven ability to excel under pressure, leveraging strong communication and interpersonal skills to deliver exceptional service. Demonstrated versatility in adapting to various roles, contributing to team success and operational efficiency.
ahmed benbair
Customer service representative | Structube
wuhan
Summary
Education
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Wuhan institute of technology Master, Enterprise Management Grade : Graduation scheduled for July this year. My studies have focused on developing a comprehensive understanding of business operations, strategic planning, and organizational leadership. Oct 2022 - Present- Université Hassan II - Aïn Sebåa Bachelor degree, business management Sep 2018 - Jul 2019
Experience
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Customer service representative Structube Oct 2020 - Mar 2022 • 1 yr 6 mos
From providing updates to our English and French customers orders and following up with their inquiry, to ensuring that our customers are satisfied with their products and services.
- Content Moderator Majorel Africa Oct 2019 - Jul 2020 • 10 mos
An excellent first experience at Majorel as we moderated the content of popular social media platforms. also helped me with improving my communications, management, and my versatility skills.
Skills
- Ability to Work Under PressureNoviceNoviceBeginnerSkillfullExperiencedExpert
- Customer ServiceNoviceNoviceBeginnerSkillfullExperiencedExpert
Languages
- ArabicWorking knowledgeWorking knowledgeGood working knowledgeVery good commandHighly proficientNative speaker
- FrenchWorking knowledgeWorking knowledgeGood working knowledgeVery good commandHighly proficientNative speaker