Job Descriptions:

• Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ Al Talkbot Platform, ensuring projects are delivered on schedule.

• Develop and implement test suites to check Al conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.

• Monitor and maintain the Al conversation experience, resolve user feedback issues, and determine underlying causes.

• Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance Al conversational abilities.

• Work with clients to identify the text responses they require for the talkbot.

• Create text responses designed to enhance user interactions with the bot.

• Update and refine text responses according to customer feedback and interaction patterns.

Requirements:

• Candidates with no prior experience are welcome to apply.

• Internship opportunities are available.

• 1–3 years of experience in conversation design, product management, business analysis, or chatbot design is an advantage.

• Proven ability to define and optimize conversation design workflows and processes.

• Strong communication, presentation, and client-facing skills, with the ability to explain complex design decisions to both technical and non-technical stakeholders.

• Strong analytical and problem-solving abilities, with a data-driven approach to design and optimization.

• Experience in software, chatbot, or system testing is a strong plus.