WIZ Holdings Pte Ltd

Job Descriptions: Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ Al Talkbot Platform, ensuring projects are delivered on schedule. Develop and implement test suites to check Al conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams. Monitor and maintain the Al conversation experience, resolve user feedback issues, and determine underlying causes. Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance Al conversational abilities. Work with clients to identify the text responses they require for the talkbot. Create text responses designed to enhance user interactions with the bot. Update and refine text responses according to customer feedback and interaction patterns. Requirements: Candidates with no prior experience are welcome to apply. Internship opportunities are available. 1–3 years of experience in conversation design, product management, business analysis, or chatbot design is an advantage. Proven ability to define and optimize conversation design workflows and processes. Strong communication, presentation, and client-facing skills, with the ability to explain complex design decisions to both technical and non-technical stakeholders. Strong analytical and problem-solving abilities, with a data-driven approach to design and optimization. Experience in software, chatbot, or system testing is a strong plus.