RESPONSIBILITIES

Operations

To ensures compliance with the company’s policies and procedures
Perform outlet visitation checks regularly
Ensure that cash handling procedure is in place.
Shares relevant and pertinent news/information with the store/outlets staff on a regular basis
Conduct regular store / outlets meeting to disseminate and collect information
To ensures thorough and smooth implementation/launch of new programs or products through effective training.
To ensures quality of products, services, outlet ambience consistently meets and/or the company standards.
Plan and lead the Outlet’s profitability and the cost controlling measures.
To ensure sufficient stock is in place for the day to day operation of the store.
Plan weekly labour and scheduling, ensuring sufficient manpower in the store / outlets to secure a smooth operational flow.
To ensure accurate and prompt submission of daily sales to Finance department.
To reduce in product waste and minimize loss by monitoring closely on store/outlets performance.
Managing and running the business

Management Responsibilities

Responsible for the Sales and Profit performance of each store/ outlets under your supervision.
Conduct monthly Sales analysis and implement immediate action plan for areas of improvements.
Manage on outlets’ petty cash expenditure.
Monitor and responsible for Stores’ maintenance and repair costs.
To ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.
To ensures that all new employees undergo orientation and training.
Responsible for continuous training and staff development in terms of job knowledge and skills to improve in both service quality and outlet operations.
To conduct performance appraisals and monitoring staff performance regularly.
To work closely with HR department on recruitment and staff on-boarding process.
Develop and implement effectiveness of On-Job Training for all staff.
Coach, Motivate, Train, Retain and Develop staff’s performance to achieve company’s objectives.
Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast.
Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
Maintains a record of each outlet’s sales trend before, during and after the launch of any marketing activity.
Serves as a quality controller for all signage, posters and decoration at the outlets to ensure that they are in-line with the company’s image

Quality Assurance

Ensures and enforce that Food and Beverages are prepared consistent in accordance to company’s standards.
Products are ordered and rotated to ensure freshness and optimum quality.
Products are ordered in accordance to business needs and demands.
Products are presented in an attractive and enticing manner.
To undertake any other duties and responsibilities that assigned by the management.
Recruitment
Recruit employees through an objective selection and interview process
Ensure that all staff are oriented and trained according to SOP
Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow