ABR HOLDINGS LIMITED

RESPONSIBILITIES Operations To ensures compliance with the company’s policies and procedures Perform outlet visitation checks regularly Ensure that cash handling procedure is in place. Shares relevant and pertinent news/information with the store/outlets staff on a regular basis Conduct regular store / outlets meeting to disseminate and collect information To ensures thorough and smooth implementation/launch of new programs or products through effective training. To ensures quality of products, services, outlet ambience consistently meets and/or the company standards. Plan and lead the Outlet’s profitability and the cost controlling measures. To ensure sufficient stock is in place for the day to day operation of the store. Plan weekly labour and scheduling, ensuring sufficient manpower in the store / outlets to secure a smooth operational flow. To ensure accurate and prompt submission of daily sales to Finance department. To reduce in product waste and minimize loss by monitoring closely on store/outlets performance. Managing and running the business Management Responsibilities Responsible for the Sales and Profit performance of each store/ outlets under your supervision. Conduct monthly Sales analysis and implement immediate action plan for areas of improvements. Manage on outlets’ petty cash expenditure. Monitor and responsible for Stores’ maintenance and repair costs. To ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds. To ensures that all new employees undergo orientation and training. Responsible for continuous training and staff development in terms of job knowledge and skills to improve in both service quality and outlet operations. To conduct performance appraisals and monitoring staff performance regularly. To work closely with HR department on recruitment and staff on-boarding process. Develop and implement effectiveness of On-Job Training for all staff. Coach, Motivate, Train, Retain and Develop staff’s performance to achieve company’s objectives. Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and/or exceed sales forecast. Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities. Maintains a record of each outlet’s sales trend before, during and after the launch of any marketing activity. Serves as a quality controller for all signage, posters and decoration at the outlets to ensure that they are in-line with the company’s image  Quality Assurance Ensures and enforce that Food and Beverages are prepared consistent in accordance to company’s standards. Products are ordered and rotated to ensure freshness and optimum quality. Products are ordered in accordance to business needs and demands. Products are presented in an attractive and enticing manner. To undertake any other duties and responsibilities that assigned by the management.   Recruitment Recruit employees through an objective selection and interview process Ensure that all staff are oriented and trained according to SOP Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow

RESPONSIBILITIES Responsible for daily operation tasks and achieving allocated sales target according to consistent standard of service, quality and cleanliness.

Service Crew (Restaurant) RESPONSIBILITIES Keep a consistent standard of service, quality and cleanliness in the dining area in accordance to standard operating procedures. Set-up the dining area and service station in preparation for the day’s business. Take all guest orders by following proper guest serving procedures. Promptly and correctly deliver all orders to the guests. Clear all soiled dishes, glassware and cutleries from guests’ tables to dishwashing area. Perform daily and weekly housekeeping and cleaning duties according to schedules. Undertake dishwashing duties that may arise due to operational requirements. Undertake any ad-hoc duties assigned by the management from time to time. Service Crew (Food Kiosk) RESPONSIBILITIES Responsible for daily operation tasks and achieving allocated sales target according to consistent standard of service, quality and cleanliness. Greet and attend to customer with a positive attitude. Maintain product quality and ensure pleasant presentation of products. Provide go-the-extra-mile service to create a positive customer experience. To assist in cooking preparation including cutting and washing raw ingredients. To assist superior on cooking and cleaning kitchen appliance/tools with care. Well-versed in product knowledge to upsell and cross-sell. Assist in opening, operating and closing of shifts. Assist in setting up the Point-of Sales (POS) system, prepare the cash float and products for sale. Proficient in operating the POS system – input of orders and cashiering. Pack and serve products according to SOP. Follow personal, food and beverage hygiene standards. Maintain housekeeping and cleanliness by enforcing the in-house housekeeping and cleaning schedule. Generate sales report from POS at the end of the day. Other ad-hoc duties assigned by the management.