Customer Service Executive (Mandarin Speaking)
Full-time
Customer Service Officer
š Location: Tampines, Singapore
We are looking for a friendly, customer-focused, and proactive Customer Service Officer to join our growing team. If you have experience in e-commerce customer support and enjoy helping customers, we'd love to hear from you!
Key Responsibilities
Handle customer enquiries via phone, email, live chat, TikTok Shop, Shopee, Lazada, and other e-commerce platforms.
Provide prompt, professional, and courteous customer support to ensure a high level of customer satisfaction.
Assist customers with order enquiries, delivery tracking, product information, returns, and exchanges.
Respond to customer feedback, reviews, and complaints in a timely and professional manner.
Coordinate with the warehouse, logistics, and sales teams to resolve customer issues efficiently.
Process and monitor online orders from TikTok Shop, Shopee, Lazada, and other online marketplaces.
Maintain accurate customer records and update order statuses in the system.
Support daily e-commerce operations and perform other administrative duties as assigned.
Job Requirements
Minimum 2 years of relevant experience in Customer Service or E-commerce Customer Support.
Proficient in spoken and written English and Mandarin to effectively communicate with Mandarin-speaking customers, suppliers, and business associates.
Familiar with TikTok Shop, Shopee, and Lazada Seller Centre operations.
Knowledge of order management systems and online marketplace operations.
Proficient in Microsoft Office (Word, Excel, and Outlook).
Willing to work a 5-day work week, including Saturdays.
Why Join Us?
Competitive salary package
KPI incentive
Training and career development opportunities
Friendly and supportive working environment
Opportunity to grow with a fast-growing e-commerce business
š© Interested applicants, please WhatsApp your resume to +65 8041 0437.
Only shortlisted candidates will be contacted.
About the company
W Network Private Limited, operating under the banner of WNetwork, is a dynamic and forward-thinking leader within the retail industry. We specialize in revolutionizing the retail landscape through innovative solutions designed to enhance operational efficiency and customer engagement.
Our core offerings encompass a suite of cutting-edge technologies and strategic consulting services tailored to meet the evolving demands of modern retail. From advanced supply chain management systems to personalized customer relationship platforms, WNetwork empowers retailers to optimize their processes, drive sales, and build lasting customer loyalty. We are committed to providing scalable and adaptable solutions that address the unique challenges faced by businesses of all sizes in this competitive sector.
Positioned at the forefront of retail innovation, WNetwork bridges the gap between traditional retail models and the digital future. We enable our partners to achieve seamless integration of online and offline experiences, fostering a unified brand presence and delivering exceptional value to consumers. Our strategic approach focuses on delivering measurable results, ensuring that our clients gain a significant competitive advantage.
At WNetwork, we are dedicated to shaping the future of retail, empowering businesses to thrive in an ever-changing market and redefine the customer journey for unparalleled success.