Customer Service Officer
Full-time
Job Responsibilities
Handle customer enquiries via phone, email, live chat, TikTok, Shopee, Lazada and other e-commerce platforms.
Provide prompt and professional customer support to ensure high customer satisfaction.
Assist customers with orders, delivery tracking, product enquiries, returns and exchange matters.
Respond to customer feedback, complaints and reviews in a timely manner.
Coordinate with warehouse, logistics and sales teams to resolve customer issues effectively.
Process and monitor online orders from TikTok Shop, Shopee and Lazada platforms.
Maintain accurate customer records and update order status in the system.
Support daily e-commerce operations and administrative duties when required.
Job Requirements
Minimum 2 years of solid experience in Customer Service or E-commerce Customer Support.
Familiar with TikTok Shop, Shopee and Lazada seller platforms.
Familiarity with order management systems and online marketplace operations.
Mandarin speaking is required to liaise with Mandarin-speaking customers and associates.
Willing to work a 5-day work week, including Saturdays.
Customer-oriented with a positive working attitude.
Able to work independently and as part of a team.
Proficient in Microsoft Office applications.
Interested candidates may send their resume to [email protected].
About the company
Company Overview: W Network Private Limited
W Network Private Limited, operating under the banner of WNetwork, is a dynamic and forward-thinking leader within the retail industry. We specialize in revolutionizing the retail landscape through innovative solutions designed to enhance operational efficiency and customer engagement.
Our core offerings encompass a suite of cutting-edge technologies and strategic consulting services tailored to meet the evolving demands of modern retail. From advanced supply chain management systems to personalized customer relationship platforms, WNetwork empowers retailers to optimize their processes, drive sales, and build lasting customer loyalty. We are committed to providing scalable and adaptable solutions that address the unique challenges faced by businesses of all sizes in this competitive sector.
Positioned at the forefront of retail innovation, WNetwork bridges the gap between traditional retail models and the digital future. We enable our partners to achieve seamless integration of online and offline experiences, fostering a unified brand presence and delivering exceptional value to consumers. Our strategic approach focuses on delivering measurable results, ensuring that our clients gain a significant competitive advantage.
At WNetwork, we are dedicated to shaping the future of retail, empowering businesses to thrive in an ever-changing market and redefine the customer journey for unparalleled success.