ALMR Consulting Pte Ltd

Job Summary We are looking for a LiveOps Engineer to support and enhance the reliability, availability, performance, and security of our Azure-based SaaS platforms. The role combines Cloud Operations and Site Reliability Engineering (SRE), focusing on production support, incident response, monitoring, automation, and continuous improvement. You will work closely with Engineering, Platform, Security, and Support teams to ensure stable and scalable cloud operations. Roles & Responsibilities: Manage and support Azure-based SaaS platforms and production environments. Monitor system health, troubleshoot incidents, and participate in on-call support. Support IIS-hosted .NET applications, SQL Server, and Azure SQL Managed Instance. Improve reliability through monitoring, logging, alerting, and observability practices. Work with Kubernetes, containerised environments, and CI/CD pipelines. Collaborate with cross-functional teams to deliver reliable operational outcomes. Maintain runbooks, operational documentation, and automation processes. Support continuous improvement, operational efficiency, and platform stability. Requirements: Strong experience with Microsoft Azure SaaS platform operations. Hands-on experience with IIS and .NET application troubleshooting. Good knowledge of SQL Server and Azure SQL Managed Instance. Experience with monitoring/logging tools (Datadog preferred). Experience with Kubernetes, containerisation, and related tools. Knowledge of CI/CD pipelines, GitHub, Argo CD, and version control systems. Familiarity with Infrastructure-as-Code tools, especially Terraform. Scripting or automation experience (C# is a plus). Basic Linux administration knowledge. Experience with Remote Desktop Architecture is an advantage. Strong troubleshooting, analytical, and incident management skills. Good communication and stakeholder management abilities. Exposure to security, compliance, and customer-facing incident communication is preferred.

Roles & Responsibilities Responsibilities: Provide end-to-end PMO support across KYC projects, including planning, tracking, reporting, and governance Monitor project milestones, deliverables, risks, issues, and dependencies across multiple workstreams Maintain project plans, RAID logs, action trackers, and status dashboards Prepare regular project status reports for stakeholders and senior management Support project governance activities such as meeting coordination, minutes, and follow-up actions Coordinate with Business, IT, Operations, Compliance, and external vendors to ensure smooth delivery Support KYC-related business analysis activities, including requirement clarification and documentation Assist in UAT preparation, execution tracking, and issue management Provide support for audit, compliance, and regulatory review activities when required Requirements: Minimum 5 years of experience in PMO, project management, project delivery, or business analysis within the banking domain Strong experience supporting IT or regulatory-driven projects in a banking environment Proven experience in project tracking, reporting, governance, and stakeholder coordination Good knowledge of KYC / AML processes, including customer due diligence, risk assessment, suspicious transaction monitoring, correspondent banking, wire transfers, and regulatory compliance Hands-on experience working with AML / KYC teams or banking systems Strong analytical, problem-solving, and communication skills with attention to detail Ability to work independently in a fast-paced, multi-project environment and manage changing priorities Familiarity with project management tools such as JIRA, Confluence, Zephyr, or MS Project is an advantage Degree or diploma in IT, Computer Science, Business, or related disciplines preferred Highly organised, proactive, dependable, and delivery-focused with strong ownership and accountability