Delivered timely and accurate reporting to HQ by verifying and validating figures with regional markets. Conducted in-depth analysis of Planning Round and annual budgets across markets and brands. Supported RPA initiatives by automating reporting workflows and integrating automation tools into existing systems. Contributed to WAP/DNP forecasting and performance reviews by analyzing KPIs and evaluating depot service levels. Performed business case evaluations for special price requests, securing favorable negotiation outcomes. Analyzed sales trends and identified revenue growth opportunities, contributing €8M in additional revenue. Developed interactive dashboards to monitor pricing actions, highlight top/bottom performers, and detect missed opportunities..

Delivered timely and accurate reporting to HQ by verifying and validating figures with regional markets. Conducted in-depth analysis of Planning Round and annual budgets across markets and brands. Supported RPA initiatives by automating reporting workflows and integrating automation tools into existing systems. Contributed to WAP/DNP forecasting and performance reviews by analyzing KPIs and evaluating depot service levels.

Monitor and managing real-time operations to ensure optimal staffing levels, meet service level goals, and maximize workforce productivity Generate and analyze reports on real-time performance metrics, identifying trends, and communicate key insights to stakeholders Utilize NICE workforce management software for scheduling, tracking agent activities and enhancing overall operational performance

Monitor and managing real-time operations to ensure optimal staffing levels, meet service level goals, and maximize workforce productivity Generate and analyze reports on real-time performance metrics, identifying trends, and communicate key insights to stakeholders Utilize NICE workforce management software for scheduling, tracking agent activities and enhancing overall operational performance

Prepare quotation, delivery order and invoice Gather information, taking and processing orders and addressing complaints Maintain communication with customers and vendors to track appointments and deliveries Compile, update, and manage company records.