Wang Long
Senior Officer | UOB
Singapore
Experience
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Customer Service Specialist UOBDec 2023 - Dec 2024 • 1 yr 1 mo | ContractSingapore
- Managed an average of 60 inbound calls daily for UOB Accounts, addressing customer inquiries, campaigns, and
product information.
- Oversaw case resolution and customer needs, ensuring high levels of satisfaction.
- Enforced group compliance standards, prioritizing customer confidentiality.
- Successfully resolved one significant issue and de-escalated 10 potential complaints, demonstrating strong problem solving skills and a focus on customer satisfaction.
Customer ServiceProblem SolvingCritical ThinkingConflict ResolutionCustomer Needs Analysis - Managed an average of 60 inbound calls daily for UOB Accounts, addressing customer inquiries, campaigns, and
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Master Data Intern Infineon TechnologiesJul 2020 - Jan 2021 • 7 mos | InternshipSingapore
- Maintained and updated over 50 operational reports with 90% accuracy rate.
- Identified and corrected errors in over 10,000 records, improving data accuracy by 95%.
- Led a project to automate reporting using Tableau and UiPath, resulting in a 300% increase in reporting frequency and
saving 300 hours of work each week and saved 300 hours weekly.
- Collaborated on multiple support projects, resolving 50+ data issues per week and reducing query response time by
40%.
- Processed over 150 requests per week with 100% accuracy rate
Data AnalysisTableauData VisualizationProcess AutomationProject Management