Mandate: Support regulated e-banking operations by ensuring accurate, compliant, and timely maintenance of corporate access across DBS IDEAL. • Maintained and validated corporate user access and profile setup on the DBS IDEAL e-banking platform in alignment with compliance and internal control standards. • Reviewed and validated user role entitlements (maker, authoriser, administrator), exercising judgment to prevent access misconfiguration, audit exposure, and client-impacting errors. • Tracked and managed daily maker and authorisation cases using Excel, proactively resolving workload imbalances to ensure consistent SLA adherence. • Maintained workflow visibility through real-time tracking and status updates, supporting operational efficiency and case transparency. • Supported escalated and time-sensitive cases in coordination with internal stakeholders, ensuring timely resolution and accurate follow-up.

Mandate: Support system implementation initiatives by translating business and design decisions into governed, auditable operational processes. • Created end-to-end process flow maps based on evolving business requirements during a major system implementation. • Translated Agile workshop and sprint outcomes into visual workflows to improve stakeholder clarity and operational adoption. • Maintained audit-ready project documentation, including process changes, decision rationales, and supporting artefacts.

Mandate: Provide PMO support with focus on delivery tracking, reporting, and issue visibility across development teams. • Automated progress tracking across development sprints using Excel and JIRA integration, improving delivery visibility across multiple teams. • Built and maintained a centralised Management Inquiry Tracker to highlight blockers, dependencies, and delivery delays. • Recorded, tracked, and followed up on action items across project forums to support timely issue resolution and delivery continuity.

Mandate: Support cross-regional system implementation with focus on UAT tracking, defect reporting, and operational readiness. • Coordinated UAT tracking and defect reporting across regional business units, enabling timely issue resolution and system rollout. • Liaised with IT development teams to track bug fixes and feature enhancements in line with agreed project scope. • Leveraged Microsoft Power Automate to develop an internal approvals workflow system integrated across regional teams.

Mandate: Support regional and global project delivery initiatives within treasury and cash management domains. • Supported cash pooling and treasury projects across more than 10 countries including Southeast Asia, Australia, and EMEA. • Developed project trackers, Gantt charts, and status reports to monitor timelines, dependencies, and delivery risks. • Created documentation and SOPs for KYC and Client Due Diligence processes, streamlining coordination between compliance teams and banking partners. • Facilitated training sessions between client finance teams and external banking vendors to support onboarding to new online platforms. • Managed signatory matrix updates and user access controls within treasury and online banking platforms.