Highly motivated and experienced mechanical engineering graduate with a proven track record in customer service, technical support, and process improvement within the automotive industry. Seeking a Mechanical Engineer or Technician role in Singapore, leveraging expertise in diagnostics, problem-solving, and customer relationship management to contribute to a manufacturing environment. Proficient in technical support, diagnostics and possesses working knowledge of SolidWorks.
Summary
Education
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Royal Melbourne Institiute of Technology Bachelor, Mechanical Engineering Grade : 2.1 Sep 2018 - May 2021Singapore
Experience
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Service Advisor Dickson Auto
Aug 2023 - Apr 2025 • 1 yr 9 mosFull-time |Singapore- Resolved customer complaints and escalated issues to management when necessary.
- Identified and addressed customer needs, resulting in a 10% increase in add-on sales
- Provided technical advice and support to customers, leading to a 15% reduction in customer complaints.
- Added value to customers by providing detailed estimates that included costs for materials, supplies, and labor.
- Successfully closed 20 cases within the first week.
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Sernior Care Specialist lead ComfortDelGro Engineering Pte Ltd
Jun 2021 - May 2023 • 2 yrsFull-time |Singapore- Trained and mentored new service advisors on best practices, resulting in improved customer service.
- Developed and maintained strong customer relationships, by engaging them at the doorstep, test driving to encounter the issue customer facing and feedbacking to the technician to rectify and resolve the problem.
- Responded to customer inquiries in a timely and professional manner, resulting in a 15% customer satisfaction rate.
- Surpassed customer service expectations by delivering friendly and courteous service to all guests.
- Service advisor and technician Komoco Motors Pte Ltd
Nov 2017 - May 2021 • 3 yrs 7 mosFull-time |Singapore- Developed a customer rewards program that increased customer retention by 5%
- Developed and implemented new customer service policies and procedures that improved customer experience
- Responded to customer inquiries within an hour in an orderly manner, enhancing customer satisfaction rates.
Technician (November 2017 – July 2018)
- Conducted preventive maintenance on vehicles, identifying and addressing potential issues to prevent damage or malfunctions
- Utilized computer-aided diagnostic systems to identify and diagnose vehicle issues, providing advisors with recommended next steps.
- Adhered to manufacturer guidelines and specifications to ensure precise
- Inspected vehicles to identify and document any safety or maintenance issues
- Replaced components and parts to ensure vehicles met safety standards and manufacturer specifications.
- Technician 1 Hope Technik Pte Ltd
Apr 2016 - Jun 2017 • 1 yr 3 mosFull-time |Singapore- Spearheaded and implemented process improvements, resulting in a 15% increase in production output.
- Performed precision assembly of complex components using hand tools and specialized machinery, to modify body panel to be fitted properly on the vehicle and save.
- Completed daily production quotas with 25% accuracy, ensuring smooth operations and on-time delivery of products.
- Troubleshot and repaired a wide range of products, significantly reducing production downtime.
Work Preference
Role preferences
Actively applying
Expected job title
Mechanical Engineer
Mechanical Technician
Skills
- SolidWorksBeginnerNoviceBeginnerSkillfullExperiencedExpert
- Customer ServiceExperiencedNoviceBeginnerSkillfullExperiencedExpert
Languages
- EnglishVery good commandWorking knowledgeGood working knowledgeVery good commandHighly proficientNative speaker
- TamilWorking knowledgeWorking knowledgeGood working knowledgeVery good commandHighly proficientNative speaker