I am a results-driven Operations and Network Provisioning Manager with a proven track record of leading teams, managing complex workflows, and ensuring operational excellence in fast-paced, high-volume environments. I have consistently demonstrated: Strong organizational and analytical skills, The ability to manage multiple priorities and teams, Clear, professional communication, A proactive and process-driven approach. This background allows me to seamlessly transition into a VA Manager / Hiring Manager role, where structured workflows, talent evaluation, coordination, and leadership are critical to building and maintaining a high-performing remote team.
Melody Zambrano
Access Circuit Provisioning Manager | Comcast
Pasay
Summary
Education
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University of Makati Bachelor of Elementary Education Major in Special Education, Special Education Jan 2010 - Dec 2014
Experience
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Access Circuit Provisioning Manager Comcast Jan 2024 - Present • 2 yrs 3 mos
Lead a team of 14 Engineers handling Offnet Orders, DIA, Portability, and MACDs for circuits up to 1G. Manage end-to-end provisioning lifecycle with CPMs and vendors. Implement operational policies aligned with business strategy. Provide strategic updates and operational insights to leadership. Perform statistical analysis, reporting, and drive continuous improvement. Partner with vendors for staffing and product launch support. Oversee financial planning, cost allocation, and vendor expense reporting. Ensure SLA compliance and customer service excellence.
- Operations Manager Alorica Mar 2021 - Oct 2023 • 2 yrs 8 mos
Managing 90 customer care representatives Improving operational efficiency Running coaching and training programs Partnering with cross-functional teams Analyzing KPIs and preparing operations reports
Skills
- Recruitment & Hiring ManagementExpertNoviceBeginnerSkillfullExperiencedExpert
- Management & OrganizationExpertNoviceBeginnerSkillfullExperiencedExpert
Certifications
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