- Managed and executed day-to-day operations to ensure smooth workflow and process efficiency.
- Analyzed, processed, and resolved customer queries with a focus on accuracy and timeliness.
- Collaborated with cross-functional teams to streamline operations and improve productivity.
- Identified process bottlenecks and provided actionable solutions to enhance overall efficiency.
- Prepared and maintained detailed reports for tracking performance and meeting operational goals.
- Utilized company tools and software to ensure compliance with business processes and standards.
- Assisted in the onboarding and training of new team members to ensure knowledge transfer and process adherence.