• Completed structured training under IMDA's CLT Program, focusing on advanced data engineering concepts and programming.
• Transitioned to a client project at DBS for 5 months, taking on the role of SRE and Production Support.

• Provide L2 production support for Java/Web-based applications, ensuring the stability and performance of critical systems.
• Oversee infrastructure maintenance and application releases while addressing and resolving production issues.
• Collaborate with diverse stakeholders to meet operational and business requirements.

• Developed and deployed multiple UiPath automation projects, streamlining workflows and boosting operational efficiency.
• Conducted research on transitioning attended bots to unattended bots and implemented risk management frameworks.
• Analysed key metrics and debugged bots to ensure operational reliability.

Provided accurate information about promotions, customer programs and
products, helping drive high customer retention.
Worked with my team to ensure high customer satisfaction, addressing all queries and complaints swiftly under demanding circumstances.

Provided prompt customer support to assist the public in resolving complex situations, while maintaining a professional, friendly, and patient attitude.
Kept up-to-date with constant changes in COVID-19 protocols to provide accurate and instantaneous advice to the public.