Serve as a key customer contact, managing phone and email enquiries and providing clear updates throughout the order and delivery process. Coordinate end-to-end order fulfilment and delivery across customers, sales and warehouse teams to support timely completion. Own order discrepancies, delivery delays and service concerns, working across teams to investigate, resolve and follow through on outstanding actions.

Guided businesses through grant enquiries, eligibility requirements and application procedures, clarifying next steps and documentation needs. Reviewed supporting documents and performed verification and compliance checks to support accurate, policy-aligned case processing. Managed appeals, case correspondence and follow-ups in a high-volume environment while maintaining accuracy and timely communication.