Managed operational controls and transaction lifecycles for a fintech platform, ensuring adherence to regulatory standards. • Reconciliation & Control: Executed end-to-end reconciliation and settlement for UPI transactions; identified discrepancies and mitigated financial risks. • Regulatory Compliance: Liaised with external stakeholders (NPCI, partner banks) and internal tech teams to ensure seamless transaction flows and strict compliance with banking guidelines. • Incident Management: Led dispute handling and chargeback management processes; conducted root cause analysis on transaction failures to maintain Service Level Agreements (SLAs). • Audit & Reporting: Generated daily and monthly MIS reports to provide operational transparency and support internal audit requirements. • Process Improvement: Coordinated cross-functional team activities to streamline operational workflows and align with project deadlines and organisational risk goals.

Focused on revenue protection and process validation within the telecommunications sector. • Risk Assessment: Reviewed revenue streams to ensure accurate capture, billing, and collection, effectively preventing revenue leakage. • Data Verification: Performed payment reconciliations and data validation to ensure financial accuracy across various service lines. • Reporting: Assisted in management reporting to highlight potential operational risks and revenue gaps to senior leadership.