Supported patients with appointment scheduling and enquiries, ensuring timely and accurate service Maintained patient records using Medics Software, ensuring data accuracy and confidentiality Resolved customer complaints professionally, contributing to improved patient satisfaction Coordinated with doctors and internal departments to streamline patient care processes

Handled inbound customer support calls for banking clients, maintaining high service standards across a high- volume queue Resolved account enquiries and updated CRM records accurately for each interaction Ensured full compliance with banking regulations and internal quality protocols Recognized as Best Employee of the Month for consistent performance and customer satisfaction