Dynamic IT professional with experience at Volvo Cars, excelling in problem-solving and networking. Proven track record of enhancing team performance through innovative solutions and effective collaboration. Proficient in tools such as Service Now and Azure, driving successful outcomes in monitoring and support initiatives.
Deepanshu Yadav
RDS | HCLTech
noida
Summary
Education
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Amity University Noida Bachelor of Computer Applications, Computer Applications Grade : current Jan 2024 - Present
Work Preferences
Role preference
Actively applying
Expected job titles
Software Engineer
Experience
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RDS Volvo Cars Aug 2023 - Present • 2 yrs 11 mos
Provided L2 remote desktop support to global users, primarily supporting clients from Sweden and the United States. Responsible for troubleshooting hardware, software, and network-related issues to ensure smooth system operations. Handled incidents and service requests through ServiceNow while meeting SLA timelines. Provided remote troubleshooting using Bomgar to resolve user issues efficiently. Managed user accounts and access-related tasks using Azure and IDM tools, including password resets and access provisioning. Troubleshot networking issues related to VPN, TCP/IP, DNS, and basic Cisco connectivity. Supported Microsoft Office applications and Windows operating systems. Handled approximately 10-20 support tickets per day, ensuring quick resolution and high user satisfaction.
Analyst HCLTech Jul 2024 - Present • 2 yrsFull-time |Noida| Hybrid
Managed and maintained Azure cloud infrastructure, ensuring optimal performance and availability.
Provided support for basic networking issues, troubleshooting connectivity problems and resolving them efficiently.
Collaborated with cross-functional teams to implement and support cloud-based solutions.
Documented system configurations and procedures for knowledge sharing and future reference.
AzureBasic Networking
Skills
- Technical TroubleshootingExperienced
- Remote Desktop SupportExperienced
Languages
- EnglishNative speaker
- HindiNative speaker