• Provide high quality customer service towards IMS customers

• Understand customer requirements and transform into fulfilment actions

• Act as the primary interface between the customer and the internal organisation for all aspects of the order management process

• Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates

• Seek alternative and innovative solutions to ensure on-time delivery of customer orders

• Inform relevant stakeholders proactively on order status, especially for delays or critical parts

• Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.

• Monitor key performance indicators (KPIs) related to material order activity

• Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required

• Participate actively as part of the IMS local team to fulfil overall targets

• Work together with the Planning Specialists to support high quality data is injected into the material planning process

1. Focal point of contact for clients in daily shipment execution. Specialized in Chemical heavy logistics management, managing shipments and customers residing mainly in INDIA and CHINA.
2. Supported customer to achieve a profit in 2021 Q2 - Q3 with competing freight quotation comparison.
3. Customer service excellence in 2021 Q3 due to high accuracy in custom clearance documentation and added service.
4. Trilateral trade coordination: liaise with clients to process orders and coordinate export of products to other countries
5. Liaison with appointed hauliers for empty container collections from deport to customer premise for stuffing.
6. Coordination with BDP DC to arrange stuffing for empty containers and sending laden containers to port for export if the cargo is shipped out from BDP Warehouse.
7. Preparation of trade documentation (invoice/packing list, Custom forms, Beneficiary of Certificate or Bill of Lading, etc.) in accordance with the Letter of Credit.