Senior Key Account Manager (E-commerce)
Full-time (Sales / Marketing)
0-5 applicants
The team you will be part of
The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.
The part you will play
A Senior Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.
As a Senior Key Account Manager you will take charge of
Grow account NMV and revenue
Build strong relationships with your brand and platform counterparts
Deliver expert recommendations on the best strategy / promotions / growth levers for brands
Develop annual growth plans and activation calendars and campaign proposals
Manage cross-functional team to drive brand performance (Content, Store Management, Operations, Chat)
Ensure all brand / store KPIs are met
Collaborate on onboarding and growth plans for new brands
Collaborate with management on NMV goals, planning and forecasting
Work together with Intrepid leadership to ensure account retention and growth
Coach and develop junior team members
What we are looking for - the ideal profile
University degree
Fluent in English and Malay, ideally proficient in Mandarin
Minimum 4 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
Experience in the FMCG category or merchandising will be an added advantage.
Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
Strong interpersonal, relationship and communication, listening and negotiation skills
Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
Experience in developing digital / ecommerce campaign plans
Analytical skills to analyze data and make performance improvement suggestions
Project management experience
Good Excel and PowerPoint skills
About the company
Intrepid Asia is a leading e-commerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel e-commerce management, Livestreaming, Video production & Affiliate Management for Social Commerce, plus full-funnel digital marketing services and advanced Market Intelligence, all powered by state-of-the-art in-house technology for our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.