Infrastructure Operations Engineer
Full-time
We are looking for an Infrastructure Operations Engineer to support the deployment, operation, maintenance, and troubleshooting of server and network infrastructure. The ideal candidate will have hands-on experience with server hardware, data center operations, and network equipment, and be capable of providing technical support to ensure stable and efficient infrastructure operations.
Key Responsibilities：
Server Infrastructure Support
Deploy, install, configure, and maintain server infrastructure, including GPU servers, X86 servers, storage systems, and related hardware.
Perform hardware diagnostics and troubleshooting for servers, storage devices, memory modules, disks, power supplies, and other components.
Assist in hardware replacement, repair, and preventive maintenance activities.
Maintain asset records, maintenance logs, and spare parts inventory.
Coordinate with vendors and manufacturers on warranty and RMA cases when required.
Provide remote and onsite technical support for infrastructure-related issues.
Data Center Operations
Support data center deployment activities, including rack installation, equipment mounting, structured cabling, labeling, and power connection.
Assist with installation and commissioning of servers, network devices, and storage systems.
Perform routine inspections and health checks of data center equipment.
Ensure compliance with operational and safety procedures within the data center environment.
Network & Infrastructure Maintenance
Support the operation and maintenance of network devices, including switches, routers, and firewalls.
Monitor infrastructure performance and respond to incidents in a timely manner.
Troubleshoot connectivity, hardware, and infrastructure-related issues.
Escalate complex technical issues to senior engineers or vendors when necessary.
Documentation & Reporting
Maintain accurate technical documentation, maintenance records, and inventory information.
Prepare incident reports and maintenance reports.
Update operational procedures and knowledge base documentation when required.
Continuous Improvement
Participate in preventive maintenance activities to improve infrastructure reliability.
Assist in identifying recurring issues and implementing corrective actions.
Stay updated on server, storage, networking, and AI infrastructure technologies.
About the company
CED (CLOUD ENGINE DIGITAL) is a global one-stop platform for IT services and solutions, delivering unified platforms for project implementation and maintenance services tailored to data center scenarios. We deliver cutting-edge infrastructure solutions to enterprises in pursuit of reliable and high-efficiency technologies. Committed to innovation and excellence, we offer a comprehensive portfolio of products and services to meet our clients’ diverse requirements.
Our business footprint spans Singapore, Malaysia, Taiwan region of China, the United States, Hong Kong region of China and other territories. We are actively seeking ambitious talents to grow alongside our company.
Our Service Offerings
• Deployment and solution delivery for AI GPU and InfiniBand switches
• Installation, commissioning and testing of data center network appliances and servers
• Structured cabling services for data centers
• Relocation of data center hardware and equipment
• POC testing, configuration of network devices and server maintenance
• Planning, design and deployment of office network and general IT infrastructure
• Electrical engineering services for factories and warehouses
• Deployment solutions for wireless access points, CCTV systems and access control systems
• Global warehousing and logistics support
• Supply of switches, modules and optical fiber components
Domestically, we primarily serve Chinese enterprises expanding their global operations. Our client base covers multiple sectors:
1. Internet giants including Alibaba, Tencent, ByteDance and Kuaishou;
2. Telecom operators such as China Telecom, China Unicom and China Mobile;
3. Manufacturing enterprises;
4. Technology vendors including H3C, Ruijie, Supermicro, Inspur and Chuangyi.