Systems Engineer

Job Summary

We are seeking a Systems Engineer to manage, maintain, and onboard customers onto our AI Customer Engagement platform.  The successful candidate will be part of a talented engineering team responsible for delivering mission-critical infrastructure, ensuring high availability, performance and security, and supporting the success implementation of customer solutions.

Responsibilities

• Deliver system support, maintenance, and troubleshooting to resolve IT technical issues, ensuring continuous infrastructure availability and performance

• Lead project implementation activities including planning, testing, and commissioning to deploy infrastructure solutions effectively

• Develop and maintain comprehensive documentation, test plans, service reports, and Root Cause Analysis (RCA) to support operational excellence

• Prepare, update, and communicate regular project status updates to stakeholders to ensure transparency and alignment

• Apply strong networking skills to configure firewalls, switches, and troubleshoot WAN, LAN, VLAN, DNS, DHCP, and IPsec issues to maintain secure and reliable network operations

• Utilize knowledge of Windows Server OS and MSSQL databases to support system stability and data management

• Collaborate with team members to integrate cloud technologies and adhere to IT security policies, enhancing infrastructure resilience

• Employ basic understanding of IP Telephony and VoIP systems (TCP, UDP, RTP) to support communication infrastructure as needed

• Work independently with minimal supervision, demonstrating resourcefulness and passion to meet operational goals

 Required competencies and certifications

• Diploma or Degree in Information Technology, Telecommunication, Computer Science, or equivalent

Preferred competencies and qualifications

• Familiarity with cloud technologies and IT security policies to enhance infrastructure security and scalability

• Basic knowledge of IP Telephony and VoIP systems (TCP, UDP, RTP) to support communication technologies